Phrases Handling Complaints and Apologies

I apologize.

A2

Meaning

Formal expression of regret.

Examples

  • John: 'This isn't what I ordered.'<br>
  • Alice: '<b>I apologize</b>, John. I'll get you the correct order right away.'
  • John: '<b>I apologize</b> for that, Alice. We are short-staffed today.'
  • Alice: 'The service was slow.'<br>