Phrases Handling Complaints and Apologies

We'll investigate this.

A2

Meaning

Promising to look into a matter formally.

Examples

  • John: 'There's a fault with the product.'<br>
  • Alice: '<b>We'll investigate this</b>, John.'
  • John: '<b>We'll investigate this</b>, Alice.'
  • Alice: 'Something is wrong with the system.'<br>