Phrases Handling Complaints and Apologies

I understand your frustration.

B1

Meaning

I comprehend your feelings of annoyance or dissatisfaction.

Examples

  • John: 'This is the third time this week my order has been incorrect.'
  • Alice: 'I understand your frustration. Let's see what we can do to fix this.'
  • John: 'I understand your frustration. I'll connect you to a supervisor immediately.'
  • Alice: 'I've been waiting on hold for over an hour.'
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