Phrases Handling Complaints and Apologies

I'll make sure this doesn't happen again.

B1

Meaning

I will take steps to prevent recurrence.

Examples

  • John: 'My order was wrong.'
  • Alice: 'I'll make sure this doesn't happen again. We'll improve our order processing system.'
  • John: 'I'll make sure this doesn't happen again. We'll plan the next meeting more carefully.'
  • Alice: 'The meeting was poorly organized.'