Phrases Handling Complaints and Apologies

I understand your concern.

B1

Meaning

I comprehend your worry or anxiety.

Examples

  • John: 'I'm worried about the delay.'
  • Alice: 'I understand your concern. We're working hard to get this resolved quickly.'
  • John: 'I understand your concern. We stand behind the quality of our products.'
  • Alice: 'I'm worried about the quality of the product.'
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