Phrases Handling Complaints and Apologies

I sincerely apologize.

B2

Meaning

I express my deepest regret.

Examples

  • John: 'I'm very disappointed.'
  • Alice: 'I sincerely apologize for the inconvenience this has caused.'
  • John: 'I sincerely apologize. We'll make sure this doesn't happen again.'
  • Alice: 'This is unacceptable.'
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