Phrases Handling Complaints and Apologies

Please accept my apologies.

B2

Meaning

A formal way to express regret.

Examples

  • John: 'The delay is unacceptable.'
  • Alice: 'Please accept my apologies. We are working to rectify the situation.'
  • John: 'Please accept my apologies. We'll update our records immediately.'
  • Alice: 'The information was incorrect.'
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