Phrases Handling Complaints and Apologies

That's not acceptable.

B2

Meaning

Expressing disapproval of a situation.

Examples

  • John: 'My order arrived damaged.'
  • Alice: 'That's not acceptable. We'll send you a replacement immediately.'
  • John: 'That's not acceptable. We'll need to redo it.'
  • Alice: 'The quality of this work is poor.'
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