Phrases Handling Complaints and Apologies

I understand your concern.

B2

Meaning

Showing empathy and acknowledgement of worry.

Examples

  • John: 'I'm worried about the safety of this product.'
  • Alice: 'I understand your concern. We've addressed those issues.'
  • John: 'I understand your concern. We'll expedite the shipment.'
  • Alice: 'I'm concerned about the delivery time.'
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