Phrases Handling Complaints and Apologies

We'll make it right.

B2

Meaning

Assuring the problem will be solved satisfactorily.

Examples

  • John: 'This is completely unacceptable.'
  • Alice: 'We'll make it right. We'll offer a full refund.'
  • John: 'We'll make it right. We'll give you a complimentary upgrade.'
  • Alice: 'I'm very unhappy with the service.'