Phrases Handling Complaints and Apologies

That's a valid point.

B2

Meaning

Acknowledging the merit of a complaint.

Examples

  • John: 'The instructions are unclear.'
  • Alice: 'That's a valid point. We'll revise them immediately.'
  • John: 'That's a valid point. We'll clarify it on the website.'
  • Alice: 'The pricing is confusing.'
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