Phrases Handling Complaints and Apologies

I'm truly sorry for the error.

Meaning

A sincere expression of regret for a mistake.

Translation language

John: I received the wrong order.
Alice: Oh dear, I am so sorry. <b>I'm truly sorry for the error</b>.
John: Can you correct it?
Alice: Absolutely! Please accept my apologies again. <b>I'm truly sorry for the error</b>. I'll sort it out right away.