Phrases Handling Complaints and Apologies

We are taking this very seriously.

C1

Meaning

We are giving this matter our full attention and concern.

Examples

  • John: Is action being taken about this complaint?
  • Alice: Yes, <b>we are taking this very seriously</b>.
  • John: I hope you'll find a solution.
  • Alice: We're working diligently to resolve it. <b>We are taking this very seriously</b>.