Phrases Handling Complaints and Apologies

I understand your frustration.

C2

Meaning

I acknowledge and empathize with your feelings of annoyance or displeasure.

Examples

  • John: 'This is unacceptable! I've been waiting for this shipment for weeks!'<br>
  • Alice: '<b>I understand your frustration</b>, John. Let's see what we can do to expedite it.'
  • John: '<b>I understand your frustration</b>. I'll speak to the manager immediately.'
  • Alice: 'The service here is atrocious; I've been ignored for twenty minutes.'<br>