What's your cancellation policy?

Meaning

Inquiring about the terms of cancelling a reservation.

Examples

• John: I need to make a change to my booking.
• Alice: Okay, sir. <b>What's your cancellation policy?</b>
• John: I understand, but I'd like to know the specifics. <b>What's your cancellation policy?</b>
• Alice: It depends on how far in advance you cancel. Let me check the details for you.