Phrases Sharing and Responding to Complaints

I can see why you're upset.

B1

Meaning

Showing empathy for their negative feelings.

Examples

  • John: 'My package was damaged.'
  • Alice: 'I can see why you're upset. Let's arrange a replacement.'
  • John: 'I can see why you're upset. We apologize for the inconvenience.'
  • Alice: 'The event was poorly organized.'
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