Phrases Sharing and Responding to Complaints

Please accept our apologies.

B2

Meaning

Offering a formal apology.

Examples

  • John: 'The delivery was three days late.'
  • Alice: 'Please accept our apologies for the inconvenience.'
  • John: 'Please accept our apologies. We will do our best to rectify this.'
  • Alice: 'The service I received was unsatisfactory.'