Phrases Sharing and Responding to Complaints

We're working on a solution.

B2

Meaning

Informing the customer that a solution is being developed.

Examples

  • John: 'The website is down.'
  • Alice: 'We're working on a solution. We expect it to be back online soon.'
  • John: 'We're working on a solution. A patch will be released shortly.'
  • Alice: 'The software is crashing frequently.'
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