This is certainly not the standard of service we aim for.

Meaning

Expressing regret about falling short of expectations.

Examples

• John: 'The service was extremely poor.'
• Alice: 'This is certainly not the standard of service we aim for. We apologize for the inconvenience.'
• John: 'This is certainly not the standard of service we aim for. We will offer a full refund.'
• Alice: 'The quality of the product was unacceptable.'