Phrases Sharing and Responding to Complaints

That's certainly not acceptable.

C1

Meaning

That is unsatisfactory and needs addressing.

Examples

  • John: 'The quality of the product is poor.'
  • Alice: 'That's certainly not acceptable. We'll issue a replacement.'
  • John: 'That's certainly not acceptable. We apologize for the inconvenience.'
  • Alice: 'The service was incredibly slow.'