Sharing and Responding to Complaints

I understand.

A2

I comprehend your complaint.

I'm sorry to hear that.

A2

Expressing sympathy for their problem.

That's a shame.

A2

Expressing disappointment or regret.

That's too bad.

A2

Similar to 'That's a shame'.

Oh dear.

A2

Expressing concern or sympathy.

I'll look into it.

A2

I will investigate the problem.

Let me help you.

A2

Offering assistance.

I'll see what I can do.

A2

I will try to find a solution.

How can I help?

A2

Asking how to offer assistance.

What happened?

A2

Asking for details about the problem.

Tell me more.

A2

Encouraging further explanation.

I'm so sorry.

A2

Expressing strong apology.

I apologize.

A2

Formal way of saying sorry.

I'll fix it.

A2

I will repair or correct the problem.

We'll sort it out.

A2

We will find a solution together.

Please explain.

A2

Requesting clarification.

Can you describe the problem?

A2

Asking for a detailed description.

I'll get back to you.

A2

I will contact you later with a response.

Thank you for letting me know.

A2

Acknowledging the complaint.

I'll check on that.

A2

I will investigate or verify the information.

I understand your frustration.

B1

I comprehend your feelings of annoyance or disappointment.

I hear what you're saying.

B1

I'm listening and acknowledging your complaint.

That's a valid point.

B1

Your complaint is reasonable and justified.

I'm sorry to hear that.

B1

Expressing sympathy for their negative experience.