Sharing and Responding to Complaints

I apologize for the inconvenience.

B1

Expressing regret for causing trouble.

Let's see what we can do.

B1

Showing willingness to find a solution.

I'll look into it.

B1

Promising to investigate the issue.

I appreciate you bringing this to my attention.

B1

Expressing gratitude for the feedback.

Thank you for letting me know.

B1

Showing appreciation for the information.

I'll get back to you.

B1

Promising a response later.

That's not acceptable.

B1

Expressing strong disapproval.

We'll investigate this further.

B1

Promising a thorough investigation.

I can see why you're upset.

B1

Showing empathy for their negative feelings.

I'll make a note of that.

B1

Promising to record the complaint.

We're working on it.

B1

Indicating progress is being made.

I'll follow up on this.

B1

Promising to take further action.

We value your feedback.

B1

Showing appreciation for the complaint.

Could you tell me more?

B1

Requesting more details about the complaint.

What happened?

B1

Asking for a description of the event.

I'll contact you shortly.

B1

Promising a prompt response.

This is a serious issue.

B1

Acknowledging the severity of the problem.

Please bear with us.

B1

Requesting patience while a solution is found.

We'll get this sorted out.

B1

Promising to find a resolution.

I'll forward your complaint.

B1

Indicating action to pass the complaint to someone else.

We're taking this very seriously.

B1

Showing that the complaint is being given due attention and importance.

I understand your frustration.

B2

I comprehend your feeling of annoyance or dissatisfaction.

I'm sorry to hear that.

B2

Expressing sympathy for a negative situation.

That's not acceptable.

B2

Expressing disapproval of an unsatisfactory situation.