Handling Complaints and Apologies - English Learning Hub

I'm so sorry.

A2

Expressing deep regret.

I apologize.

A2

Formal expression of regret.

That's not good.

A2

Expressing concern about a problem.

I understand.

A2

Showing empathy and comprehension.

Let me help you.

A2

Offering assistance.

I'll look into it.

A2

Promising to investigate a problem.

I'll fix it.

A2

Promising to resolve a problem.

I'm sorry for the trouble.

A2

Expressing regret for inconvenience caused.

What can I do to help?

A2

Offering assistance.

Please accept my apologies.

A2

Formal apology.

I'll make sure that doesn't happen again.

A2

Promising to prevent recurrence.

I appreciate your understanding.

A2

Showing gratitude for patience.

I'm really sorry about that.

A2

Expressing sincere regret.

I hear you.

A2

Showing that you understand their feelings.

How can I make it right?

A2

Offering a solution.

I'll get this sorted out.

A2

Promising to solve the problem.

That's unfortunate.

A2

Expressing sympathy for a negative situation.

We'll investigate this.

A2

Promising to look into a matter formally.

I'll get back to you.

A2

Promising to provide an update later.

I'll do my best.

A2

Making a commitment to try.

I understand your frustration.

B1

I comprehend your feelings of annoyance or dissatisfaction.

I apologize for the inconvenience.

B1

I'm sorry for the trouble or difficulty caused.

I'm so sorry about that.

B1

A simple expression of regret.

Please accept my apologies.

B1

A formal expression of regret.