Handling Complaints and Apologies - English Learning Hub

I'm so sorry for the inconvenience.

B2

Expressing regret for causing trouble.

That's not acceptable.

B2

Expressing disapproval of a situation.

I can assure you...

B2

Giving a confident guarantee.

Let me see what I can do.

B2

Offering help and assistance.

I'll look into that.

B2

Promising to investigate a problem.

We value your business.

B2

Expressing appreciation for a customer.

We appreciate your patience.

B2

Thank you for waiting.

I understand your concern.

B2

Showing empathy and acknowledgement of worry.

I'll take care of it.

B2

Assuring the customer the issue will be handled.

I'll get back to you.

B2

Promising a follow-up.

We'll make it right.

B2

Assuring the problem will be solved satisfactorily.

Thank you for bringing this to our attention.

B2

Expressing gratitude for the feedback.

I appreciate your feedback.

B2

Showing gratitude for customer input.

That's a valid point.

B2

Acknowledging the merit of a complaint.

I understand your perspective.

B2

Showing comprehension of the customer's viewpoint.

I'll follow up on this.

B2

Promise to take further action.

I'll make a note of that.

B2

Promising to record the information.

We're very sorry for the trouble.

B2

Expressing regret for the difficulty caused.

I'll escalate this issue.

B2

To take the issue to a higher authority for handling.

I appreciate your understanding.

B2

Expressing gratitude for patience and cooperation.

We'll do our best to resolve this.

B2

Committing to finding a solution.

I'm happy to help.

B2

Offering assistance and support.

I understand your frustration.

C1

I recognize and empathize with your feelings of annoyance or anger.

I sincerely apologize for the inconvenience.

C1

A formal expression of regret for causing trouble or difficulty.