Handling Complaints and Apologies - English Learning Hub

That's not acceptable.

B1

Expressing disapproval of a situation.

I'll look into it.

B1

I will investigate the matter.

Let me see what I can do.

B1

I will try to find a solution.

We'll get this sorted out.

B1

We will resolve the issue.

I appreciate you bringing this to my attention.

B1

Thank you for informing me about the problem.

I'll make sure this doesn't happen again.

B1

I will take steps to prevent recurrence.

How can I make it up to you?

B1

What can I do to compensate you?

I'll get back to you shortly.

B1

I will contact you soon with an answer.

I'm very sorry for the trouble.

B1

I apologize for the difficulty you experienced.

Thank you for your patience.

B1

An expression of gratitude for waiting.

I'm happy to help.

B1

I'm willing to assist you.

We value your business.

B1

We appreciate your patronage.

I assure you it won't happen again.

B1

I promise that the problem will not recur.

I'll follow up on that.

B1

I will check on the progress.

I'm working on it.

B1

I'm actively trying to solve the problem.

We're sorry for any trouble this has caused.

B1

We apologize for any inconvenience.

I can certainly help with that.

B1

I'm willing and able to assist you.

I'll do my best to help.

B1

I will try my hardest to assist you.

We appreciate your feedback.

B1

We value your comments and suggestions.

I understand your concern.

B1

I comprehend your worry or anxiety.

We're taking this very seriously.

B1

We're giving this issue our full attention and priority.

I understand your frustration.

B2

I acknowledge and empathize with your feelings of annoyance or anger.

I sincerely apologize.

B2

I express my deepest regret.

Please accept my apologies.

B2

A formal way to express regret.